Terms & Conditions
IF YOU PLACE AN ORDER WITH US YOU AGREE TO BE BOUND BY THESE END USER TERMS AND CONDITIONS. BY USING THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT THESE TERMS.
1. ORDERING FROM US
1.1 You are deemed to have placed an order with us if we accept an order via our online checkout process. You will be given the opportunity to check your order including any postage and packing charges and to correct any errors. Once you place an order via the website, you will be sent an order acknowledgement by email, detailing the products you have ordered.
1.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. The purchase contract will be made when we dispatch the order even if your payment has been processed prior to that date.
1.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in the Website or in terms and conditions for any service, product or offer.
e) if your conduct toward our staff has been threatening or abusive.
f) if in our opinion your intent is fraudulent.
1.4 The time taken to dispatch each order varies according to the product/s involved.
2. PRICING AND PAYMENT
2.1 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates can be viewed at here.
2.2 Our prices are reviewed from time to time and may be changed without notice.
2.3 Title remains with us until goods are paid for in full.
3. CANCELLATION AND RETURNS POLICY
3.1 Our products are MADE TO ORDER as to the specifications you select on our website and are bespoke goods. Under Distance Selling Regulations, these goods are non-returnable and non-refundable except under the conditions listed below. Please note that in placing an order you are stating that you have read, agreed and accepted these terms.
All stated product sizes are approximate and may vary.
Colours displayed on your screen may differ to printed product colours.
Maps will be printed at their natural scale unless you inform us directly that you require a different scale.
Images shown on the website are representations of the product. Products may vary from the images shown
For more information, please see http://dshub.tradingstandards.gov.uk/sites/default/files/DSforcustomers_rightsbuying1.pdf
3.2 Exceptions whereby products may be returned for replacement or for refund.
A product may be returned or replaced if
a) it is damaged in transit to a point where it can no longer be used for its primary purpose as a decorative product (at the company's discretion) in which case a replacement will be made available.
b) it is incorrect (- i.e the wrong image or the wrong product).
3.3 In all cases, you must notify Love Maps On within 3 days in writing at info@lovemapson.com if you wish to return goods or replace them clearly stating your Order Number, name, address, contact details and reason for requesting a return. Should the return be accepted, you will be responsible for returning and bearing the cost to return the product to the stated returns address. No responsibility may be accepted by Love Maps On in the event that the goods are returned and not received by Love Maps On or our suppliers.
3.4 Cancellations: Our products are made-to-order and we do not accept cancellations once your order has been placed. You may request cancellation of your order by contacting us within 2 hours of placing the order, however, we cannot guarantee that your request for cancellation will be accepted.
3.5 Upon receipt of the goods we shall assess them for damage or error and inform you of our findings.
3.6 The rights to return the goods to us as referred to in clause 3.2 will not apply in the following circumstances:
(a) in the event that the product has been used;
(b) to any products that have been made or customised specifically for you – also known as bespoke goods. The provisions of this clause 3.6 do not affect your statutory rights.
(c) Where the product has been incorrectly applied by the customer and where any instructions on the website have not been followed.
3.7 Where a Proof Image has been supplied, the onus remains with the customer to thoroughly check it for any errors or omissions. By signing off an image for print, the Customer agrees that they have checked the image and approved it for print. Products where images have been approved for print are non-returnable and non-refundable should the product subsequently not be as expected. Should a subsequent error or omission be found in the printed product image that was apparent on the Proof Image, Love Maps On will not be responsible for, or liable for reprinting the product or any costs incurred in its installation.
3.8 Products should be checked thoroughly by the Customer upon receipt and before installation. Should the Customer choose to employ 3rd Party installers, Love Maps On will not be responsible for, or liable for any costs incurred in the installation or re-installation should a subsequent fault be found.
4. COPYRIGHT
4.1 The content and functionality of the Website are protected by international copyright laws, database rights and other intellectual property rights. The owner of these rights is Love Maps On Ltd or other third-party licensors including without limitation Crown Copyright, Cassini Publishing Ltd, The British Library, Anderson Geographics Ltd, IGN, Transport for London and LIG. All product and company names and logos mentioned or displayed in the Website are the trade marks, service marks or trading names of their respective owners, including Love Maps On Ltd (LMO).
4.2 You may download material from the Website for the purpose of placing an order with LMO but may not re-publish, reproduce, upload, email, post, transmit or distribute, by any means in any form or in any manner, any information held on or purchased from or accessed via the Website without our prior written consent, except where we expressly invite you to do so.
4.3 Any reproduction, duplication, copying, sale, resale or exploitation for commercial purposes of any information held on or purchased from or accessed via the Website is expressly prohibited without our prior written consent.
4.4 In the event of any breaches of these conditions, LMO may forthwith and without warning:
(a) refuse to supply you with any further products or services;
(b) restrict or deny your access to the website;
(c) take action against you for damages including, if relevant, an account of profits.
5. USE OF OUR WEBSITE
5.1 We cannot guarantee that the Website or Website Services will always be available or be uninterrupted. We will always try to notify users of downtime in our Website Services in advance. However, we may suspend, withdraw, discontinue or change all or any part of the Website or Website Services without notice and we will not be liable to you if for any reason the Website and/or a Website Service is unavailable at any time.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 4.2 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
5.5 The Copyright Owners give no warranty that the data is accurate, complete or fit for any particular purpose, use or application. The Copyright Owners exclude to the fullest extent permitted by law all warranties, terms, conditions, guarantees and undertakings implied by common law, statute or otherwise The Copyright Owners will not be liable to any viewer, browser or user of the data for any loss or damage whatsoever arising from any inaccuracy in or incompleteness of such data.
5.6 Other than personally identifiable information, which is covered under our Privacy Policy set out below any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
5.7 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(c) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
5.8 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 5.7.
5.9 While we take all reasonable steps to ensure that we operate a secure web-site, it is possible that security will be breached. If you have any concerns about security of our web-site you should contact us without delay. Links to third-party websites on this Website (if any) are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites nor their content or availability. We therefore do not endorse or make any representations about them, nor any material found there, nor any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. If you have any complaints or comments about such websites you should address these to the website owner/s concerned.
5.10 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
You do not remove, distort or otherwise alter the colour, size or appearance of the Love Maps On logo; you do not create a frame or any other browser or border environment around this Website;
You do not in any way imply that we are endorsing any products or services other than our own;
You do not misrepresent your relationship with us nor present any other false information about us;
You do not otherwise use any Love Maps On trade marks displayed on this Website without our express written permission;
You do not link from a website that is not owned by you; and
Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 5.7 for breach of these terms and to take any action we deem appropriate.
6. PRIVACY POLICY
We are committed to preserving the privacy of all our customers and visitors to our websites at www.lovemapson.com. (“Website”). Please read the Privacy Policy set out in the Appendix to these terms to understand how we use and protect the information that you provide to us.
7. DISCLAIMER
7.1 While we endeavour to ensure that the information on our Website and literature is correct, we do not warrant the accuracy and completeness of the material on our Website or product literature. We may make changes to the material on this Website, product literature, or to the products and prices described in it, at any time without notice. The material on this Website or product literature may be out of date, and we make no commitment to update such material.
7.2 The material on the Website and products are provided “as is” without any conditions, warranties or other terms of any kind. Likewise, unless contrary to law or stated to the contrary in the licence for that particular product or service all products or services are supplied “as is”. Accordingly, to the maximum extent permitted by law, we provide you with this Website and all products and services sold or supplied therefrom or otherwise on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website or any product or service sold therefrom or otherwise. Any maps which are provided on this Website are for general reference and decorative purposes only and should not be relied upon exclusively for any navigational purpose nor for where an exact location needs to be established.
8. LIABILITY
8.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
8.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
8.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
8.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
9. GOVERNING LAW AND JURISDICTION
9.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
9.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
10.MISCELLANEOUS
10.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
10.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
10.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
10.4 We take reasonable steps to ensure that we have obtained licences for using third-party intellectual property rights in the Website or the products and services sold via the Website. You agree to contact us without delay if you believe that there is anything on the Website that infringes such third-party intellectual property rights.
10.5 Promotional or Competition Winning products must be claimed within 28 days of notification of their availability from the Company, the Promoter or the Publication running the Promotion.
10.6 Discount or Promotional Codes or other offers can be made available at the discretion of the company at any time, and cannot be claimed retrospectively should they not be used at the point of purchase or after the end date published. The company is not obliged to advertise or make known forthcoming Discounts or Promotions prior to their start date even if this information is requested.
10.7 Products need to be checked before installation. In the event that products are installed and subsequently found to be faulty the Customer remains responsible for the removal of the installed products and the re-installation of re-supplied products and any associated costs.
11 REVISIONS
We may revise these terms and conditions at any time by updating this posting on our Website. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
12. COMPANY & COMPANY INFORMATION
The website www.lovemapson.com is operated by: Love Maps On Ltd, a company registered in England and Wales, Company registration number is 08049762.
All comments, queries and requests relating to our privacy policy and use of your information are welcomed and should be sent to info@lovemapson.com
APPENDIX
PRIVACY POLICY
1. INFORMATION THAT WE COLLECT FROM YOU
When you contact us, visit or order products or services on the Website or otherwise you may be asked to provide certain information about yourself including your name, organisation, position, contact details and credit or debit card information. If you are seeking credit terms we may also seek references from you. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us or telephone calls or other communications you have with us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. If you place an order or supply us with information with respect to a service or product which we are producing in association with a third party such as (without limitation) a reader offer with a newspaper then the permissions you have granted to us as set out in this privacy policy shall be deemed to have also been granted to that third party.
1.1. PAYMENT
When you are ready to make your payment you will be directed to the secure-payment site operated by our merchant service, Paypal. Your payment-card details will be entered on Paypal’s site, not on Love Maps On. We do not store credit card details nor do we share customer details with any 3rd parties. On occasions, you may find during the payment process that you are asked for an additional security code through a pop-up box from ‘Verified by Visa’ or similar. As at that time you are on Paypal’s site, not Love Maps On's, Love Maps On cannot control nor predict whether or why this appears. Any password you will need to enter here will be one that you have separately set up with the company in question. If you have any questions about this you will need to contact your card issuer or bank.
1.2. YOUR ORDER AND CONFIRMATION
Once you have successfully placed your order you will receive an email, confirming your order.This will show your order number, the product/s you have ordered, the price including any p&p charges and the shipping name and address to which the order is to be delivered: please check this and email info@lovemapson.com (quoting your order number) if this is incorrect.
Please note that emails can occasionally get intercepted by spam filters or other security devices on your computer or at your ISP and the operation of these is beyond LMO’s control. The non-arrival of this email does not necessarily mean that your payment has not been received or that your order will not be fulfilled. If you would like to check this, please email info@lovemapson.com (quoting your order number).
2. USE OF INFORMATION
By placing an order with us, you consent to the collection, use and transfer of your information under the terms of this privacy policy. We may use information supplied by you:
(a) to enable us to provide you with access to all parts of our website
(b) to supply the samples, information, goods or services you have ordered or requested
(c) to bill you and to contact you where necessary concerning your orders.
(d) to use and analyse the information so that we can administer, support, improve and develop our business.
(e) to assist us in creating and administering incentive or loyalty schemes
(f) to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.
(g) to let you know by email, mail or telephone about other products and services which we offer which may be of interest to you.
If you do not wish to be contacted in the future, please let us know by contacting info@lovemapson.com
3. DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted in the future, please let us know by contacting info@lovemapson.com. Finally, if our business or any part thereof enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We may also disclose your information to law enforcement agencies, other governmental agencies, organisations for fraud protection, or other third parties in response to a request for information (such as 29(3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user of our website to legal liability.
4. COOKIES
Cookies are small amounts of information which we may store on your computer. Our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.
5. SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
6. ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact info@lovemapson.com . We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.